Returns & Refunds Policy

At ALIRA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.

⏰ Return Window

We accept returns within 5 days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging with all tags intact
Accompanied by proof of purchase (order ID or invoice)

❌ Non-Returnable Items

The following items cannot be returned:

Items that have been worn, used, or damaged after delivery
Custom or personalised jewellery orders
Items purchased during final sale or clearance events
Items without original packaging or tags

🔄 How to Initiate a Return

Email us at alirabyarya@gmail.com with your Order ID and reason for return
Our team will review your request within 24–48 hours
Once approved, we'll share the return shipping address
Pack the item securely and ship it back to us
Share the tracking details with us after dispatch

💰 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method (UPI, card, net banking, etc.)
For COD orders, refunds will be issued via bank transfer — please share your bank details when initiating the return

🔁 Exchanges

We currently offer exchanges for defective or damaged items only. If you received a damaged piece, please contact us within 48 hours of delivery with photos of the damage.

🚚 Return Shipping

If the return is due to a defect or our error, we will cover the return shipping cost
If the return is due to a change of mind, the customer is responsible for return shipping charges

📞 Need Help?

For any return or refund queries, contact us at:
alirabyarya@gmail.com
WhatsApp: +91 9895328191
Response time: within 24 hours, Monday–Saturday